Managing your mortgage payments and fees
There are many ways to pay. Pay online, by phone, Direct Debit or other payment methods. If you are having difficulty you can always call us on 0344 770 8030.
Pay online
We can only accept online payments from mortgage account holders.
Our automated payment line and online payment service is open 24 hours a day, 7 days a week.
If you have a direct debit due to collect or re-collect on your account please call us on 0344 770 8030 and speak to our customer service team.
Note: When making an Online Payment you will be asked for:
- Mortgage Account number
- Date of Birth
- Debit Card Details
Please note we only accept payments from:
- Your personal account
- Personal joint account
- Debit/Switch Cards - we do NOT accept credit cards, American Express, or Maestro
If you wish to make a payment on behalf of a mortgage account holder, please call us on 0344 770 8030 and speak to our customer service team.
Pay by phone
To make a payment by telephone, please call 0344 770 8030 and select option 1.
Our automated payment line and online payment service is open 24 hours a day, 7 days a week.
When you’re making a payment by telephone you will be asked for:
- Mortgage Account number
- Date of Birth
- Debit Card Details
We only accept payments from the following:
- Your personal account
- Personal joint account
- Debit/Switch Cards - we do NOT accept credit cards, American Express, or Maestro
Direct debit
To set up a new Direct Debit, please call us on 0344 770 8030 to arrange over the phone.
Please make sure to state your mortgage account number and your name. Dependent on the type of mortgage held (Residential or Buy to Let), different rules may apply.
We offer four payment dates on which Direct Debits can be set up, making it easier for you to align with your salary or rental payments. The dates are 1st, 15th, 20th and the last working day of the month.
Other
Foundation's bank account is under the name of:
Paratus AMC
Bank Details
Barclays Bank PLC, Broadgate, London
Sort Code: 20-19-90
Account number: 90877859
Always quote your mortgage account number in all payments as failure to do so will prevent us from applying any payments to your account.
*If you use an automated paying-in-terminal at your bank please always check that this facility will allow you to manually include your mortgage account number as the payment reference, otherwise we will be unable to allocate your payment to your account which may result in arrears.
You can also pay by:
- Personal online banking
- Standing order
- Personal cheque
- Bankers' cheque
- Manual payment into Barclays Bank for the credit of our account.*
Non-business day payments:
Any payments made either at your bank, or using personal online banking, on a non-business day (i.e. Saturday/Sunday or a Bank Holiday) will be allocated to your loan on the following business day. This may fall into the following month if the payment is made on a weekend / bank holiday at the end of the month. With this in mind, please consider the possibility of incurring additional interest and arrears fees when making your mortgage payments. This allocation process follows the standard UK banking rules for non-business day transfers.
If circumstances require that you make a non-business day payment and this falls at the end of the month, then payments can be made using either our online card payment website or using our automated telephone line on 0344 770 8030 and selecting option 1. Payments made using these facilities will be applied to your loan on the same day.
Business day payments:
Payments made on a business day are given same day value.