ESG in Action: Our 2025 Highlights
In 2025, we turned our ESG intentions into meaningful action – for our environment, our colleagues, our customers and the communities around us. We strengthened our commitment across all areas of ESG, focusing on responsible lending, colleague wellbeing and diversity, and delivering positive outcomes for customers and society.
Supporting a more sustainable future
We made strong progress in reducing our environmental impact through greener lending and more sustainable operations. This included 587 green or EPC Saver completions and the launch of 110 green products, all designed to help customers improve energy efficiency. Alongside this, we reduced our operational footprint by using more sustainable materials.
Investing in our people
Our colleagues remained central to our ESG approach. In 2025, we achieved a strong eNPS of 41, introduced initiatives like our ‘Get moving for your mind’ challenge, expanded our Mental Health First Aider network, and moved into a larger, wellbeing-led workplace, ensuring our teams feel supported, engaged and empowered.
Delivering for customers and communities
We continued to deliver excellent outcomes for our customers, maintaining a 9.4/10 satisfaction score and retaining our Feefo Platinum Trusted Service Award for the third consecutive year. Beyond this, we strengthened our community impact, raising over £40,000 for Centrepoint, supporting more than 24 charities, contributing 260 volunteering days, and investing a total of £106,447 into community initiatives.
From greener lending and lower impact operations to enhanced wellbeing and stronger community partnerships, every step we took reflected our commitment to doing the right thing. Because for us, making mortgages happen means creating a positive impact beyond lending itself.
